On Demand travel credit

• You need to sign up for a Transport Connect account to earn travel credit.
• Earn up to $2 travel credit ($1 for child/concession) when you transfer between a mode on the Opal network and an eligible On Demand service.
• Transfers must be made within 60 minutes.
• Travel credit is added to your Transport Connect account balance.

Don’t have an account? Sign up for Transport Connect to start earning travel credit.

• Sign in to the On Demand app with your Transport Connect username and password. This will set Transport Connect as your payment method. 
• Travel credit is automatically applied to your next On Demand trip before any other payment method.
• If the fare exceeds your travel credit balance, the remaining amount will be charged to your stored payment method, such as a credit card.
• Travel credit can only be used for On Demand services.
• Only the services listed on this page are eligible for travel credit.

Follow the instructions below to use Transport Connect with each service.

For all eligible services, you must:

• Book your trip in the On Demand app.
• Select Transport Connect as your payment method.
• Enter your Transport Connect username and password to link your account.